THE Manila Police District (MPD) has reaffirmed its commitment to transparency following a public complaint alleging overpricing in the processing of National Police Clearances at its United Nations Avenue headquarters.
The issue surfaced after netizen Ana Erika Bautista shared her experience during a September 11 visit to the MPD headquarters.
While obtaining a clearance for employment, Bautista observed walk-in applicants—particularly senior citizens and those unfamiliar with online transactions—being charged ₱250 by non-uniformed personnel operating inside the facility.
Bautista, who paid the official online rate of ₱160, noted that these unofficial “assistants” were operating near the biometrics room, charging an extra ₱90 per transaction.
According to Bautista, officers on site largely ignored her inquiries regarding the fee discrepancy, though one junior officer privately confirmed that walk-in rates should mirror the standard online cost.
Frustrated by the lack of immediate action, Bautista publicly addressed Manila Mayor Isko Moreno Domagoso, urging city officials to investigate what she described as an unauthorized business operation within the station.
In an official statement, the MPD clarified that no cashiers are assigned to its Crime Research and Analysis Section (CRAS).
Authorities emphasized that all clearance transactions are processed exclusively through the centralized National Police Clearance System (NPCS) to maintain operational integrity.
The MPD explained that standard fees range strictly between ₱160 and ₱180, depending on the convenience fees charged by third-party online payment channels.
Consequently, MPD CRAS personnel have no control over or access to payment collection.
Reiterating its strict adherence to a “No Fixer, No Gifts” policy, the MPD highlighted that warning signages are prominently displayed throughout headquarters.
The command encouraged the public to report official irregularities through formal channels, assuring citizens that public service will remain grounded in accountability and integrity.
Meanwhile, Bautista advised elderly applicants and job seekers to seek assistance from tech-savvy family members before visiting the police station to avoid falling victim to unauthorized surcharges.
